Terms & Conditions

Terms & Conditions

Welcome to Subhlaxmi Medical. By accessing or using our online medicine ordering platform, you agree to the following Terms & Conditions. Please read them carefully before continuing.

1. Introduction

These Terms & Conditions govern your use of Subhlaxmi Medical’s website and services. By creating an account, placing an order, or browsing our platform, you accept all policies, including Privacy Policy, Refund Policy, and Shipping Policy.

2. Eligibility

To use our services, you must:
• Be 18 years or older
• Provide accurate personal and contact details
• Use the platform only for lawful and genuine medical needs

3. Prescription Requirement

Some medicines require a valid doctor’s prescription. You agree to:
• Upload a clear and valid prescription when required
• Allow our pharmacists to verify its authenticity
• Provide additional information if requested

Orders may be cancelled if the prescription is invalid or incomplete.

4. Product Information & Availability

We ensure accuracy in product details; however:
• Packaging, pricing, and availability may vary
• Some medicines may be unavailable or discontinued
• We reserve the right to limit order quantities

If a product is unavailable, we will inform you or issue a refund.

5. Pricing & Payments

• All prices include MRP, taxes, and applicable discounts • Payments are processed through secure payment gateways • Orders are confirmed only after successful payment • Cash on Delivery (COD) availability depends on your area

Pricing errors, if any, will be corrected and communicated accordingly.

6. Order Processing & Delivery

After placing your order:
• You will receive updates via SMS, email, or WhatsApp
• Delivery times may vary based on your location
• Delays may occur due to weather, restrictions, or logistics issues

Once delivered, the order is considered completed.

7. Returns, Cancellations & Refunds

Medicines once sold cannot be returned, except in cases of:
• Wrong product delivered
• Damaged or defective product
• Expired product received

Cancellation is allowed before dispatch. Refunds follow our Refund Policy.

8. User Responsibilities

Users must not:
• Engage in fraudulent activities
• Use someone else’s prescription
• Provide false medical information
• Tamper with website security

Violation may lead to suspension or legal action.

9. Limitation of Liability

Subhlaxmi Medical is not liable for:
• Side effects due to improper medication use
• Delays caused by third-party logistics
• Technical issues beyond our control
• Misuse of medicines without doctor consultation

10. Intellectual Property

All content on this website—text, images, design, logo—is the property of Subhlaxmi Medical. Copying, downloading, or modifying without permission is strictly prohibited.

11. Third-Party Services

We rely on third-party partners for:
• Logistics & delivery
• Payment processing
• SMS/Email services
• Pharmacy supply

We are not responsible for issues arising from third-party failures.

12. Account Termination

We may suspend or terminate accounts if:
• Terms are violated
• False information is provided
• Fraudulent activity is detected

Users may request account deletion anytime.

13. Changes to Terms & Conditions

We may update these Terms occasionally. Continued use of our services means you accept the updated conditions.

If you have any questions or concerns, feel free to contact our support team. We are always here to assist you.